Airbnb welcomed its 1 billionth visitor in October, 2021—14 years after being based. Now, simply three quick years later, we’ve hit a brand new extraordinary milestone—surpassing 2 billion visitor arrivals on Airbnb—a feat we’re extremely pleased with and one we have now deliberately constructed in the direction of within the final three years.
In Might 2021, Airbnb co-founder and CEO Brian Chesky set in movement a cadence of bi-annual product releases that has resulted in over 535 upgrades to the platform for our hosts and visitors. That is one thing we consider has helped speed up the broader use of our platform and app and, in the end, pushed us to surpass 2 billion visitor arrivals.
So, who was the visitor?
We questioned, too. So, we regarded on the knowledge and located the visitor and their journey and are sharing their story with their permission. Tim and his spouse Theresa, a retired couple of their 60s from Eagle River, Wisconsin, had been the visitors whose journey crossed the two billion visitor arrival rubicon on Airbnb.1 We related with the couple to study their journey and what utilizing Airbnb means to them.
The journey that marked 2 billion
In October, Tim and Theresa took a multigenerational journey to Sandy, Utah, with their children and grandchildren, and stayed at this Visitor Favourite itemizing, among the many most-loved properties on Airbnb. All 12 of them, eight adults and 4 grandchildren might keep in an inventory that’s within the high 5 p.c of all Airbnbs, globally.
Tim and Theresa advised us they booked the itemizing due to the nice evaluations and its proximity to stunning surroundings and actions close by. They attended Oktoberfest at Snowbird, floated within the Homestead Crater, realized in regards to the historical past of Salt Lake Metropolis on a trolley tour, toured “That is the Place” Heritage Park, Olympic Park, and Park Metropolis, and hiked on lots of the space trails.
Multigenerational household journey grew by more than 35% on Airbnb in the course of the first half of this 12 months, the place older adults, which could possibly be relations or grandparents, booked stays with children or grandchildren.2
Why they select Airbnb
Tim and Theresa advised us they’ve stayed in additional than 20 Airbnb listings within the final couple of years and particularly selected the platform as a substitute for accommodations due to the customized expertise, the distinctive areas and hosts, and the flexibility to prepare dinner in outfitted kitchens. With almost 90 p.c of Airbnb listings having a kitchen, Tim mentioned listings usually really feel like a house away from house, versus a lodge the place you’re usually dwelling out of a suitcase.
A few years in the past, they took a two month journey to Australia, the place they stayed in 11 Airbnb listings spanning the south of the nation, up the east coast, and ultimately ending within the northeast. Whereas planning the journey, Tim and Theresa sought to stick with Airbnb hosts in Rooms listings. They advised us that staying with hosts made them really feel extra comfy as a result of they may bounce exercise suggestions off of their hosts and get first-hand tips about the place to go and what to do whereas in the neighborhood.
Tim advised us that every of the 11 listings and respective hosts had been fantastic, however one stood out: A Room listing in Camden Park, Australia, hosted by Peter and Arron, supplied an expertise they’ll always remember. Past the itemizing itself, Tim advised us that Peter and Arron went above and past to make them really feel welcome, calling it an excellent expertise. Tim mentioned they nonetheless keep up a correspondence with Peter and Arron and verify in to see how they’re doing.
Theresa additionally talked about that she appreciates how simple it’s to navigate the Airbnb app and feels comfy looking for and reserving stays on the app.
Nights booked on our app throughout Q2 2024 elevated 19% year-over-year and now contains 55% of complete nights booked.3
The place to subsequent?
Tim and Theresa advised us that they’ve a bucket listing and intend to journey extra and discover within the subsequent 10 years. The listing contains absolutely experiencing the northeast of the US, Norway and Africa. These will probably be along with staying out of the deep chilly that involves Eagle River, WI, on an annual foundation, and so they intend to make use of Airbnb for every upcoming journey. We’re proud to have Tim and Theresa as our loyal visitors and can proceed to innovate and construct our platform in a approach that places our customers first.
We’re additionally pleased with how we obtained to 2 billion visitor arrivals. What started as a strategy to share a spare room has blossomed into a worldwide group that enables households and buddies to attach with hosts around the globe, creating recollections in areas that really feel like house. From metropolis residences to mountaintop cabins, every itemizing provides a singular expertise—and for a lot of vacationers, it’s the distinction between a manufactured expertise and an unforgettable journey.
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